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WORLD-CLASS SEMINAR
22 September 2025 Carlton Hotel, Dubai
Building Unforgettable Customer Experiences
CUSTOMER EXPERIENCE STRATEGY
In today’s fast-paced digital landscape, exceptional customer experience is no longer optional—it’s the heartbeat of sustainable growth. This Masterclass empowers you to go beyond traditional service delivery and design experiences that surprise, delight, and create lasting impact. Learn how the world’s top brands are winning with CX—and how you can, too.
Digital Tools for Engagement
From AI-powered personalization to omnichannel engagement and real-time customer analytics, this course unpacks the most relevant digital strategies shaping the future of customer loyalty. Gain hands-on exposure to the platforms, tools, and metrics that matter—then turn insights into action.
Lead with Strategic Empathy
Whether you're in leadership, marketing, customer service, or product design, this course is tailored for those ready to lead transformational CX initiatives. Discover how to align your team, culture, and strategy around what matters most—delivering excellence at every touchpoint.
In the Digital Age
2025
Game-Changing Benefits You Can’t Afford to Miss
Benefits of Attending
1
Streamlined UAE visa processing: We offer a hassle-free and efficient visa processing service, saving you time and effort.
2
Convenient Amenities: Enjoy convenient amenities with complimentary lunch and refreshments provided at the seminar.
3
Dubai Sight Seeing Tours: Immerse yourself in the beauty of Dubai with exclusive sightseeing tours and a memorable Dhow Cruise
4
Transportation Assistance: Experience seamless transportation with our assistance, including airport pickup and drop-off
5
World-class Trainers: We choose only the pros that have a proven track record of training professionalism and expertise
6
Receive a Free Samsung Galaxy Tab A9: Stay connected and access your training materials anytime, anywhere
Course Agenda
Customer Experience
Strategy in the Digital Age
Day 1
AI-Powered Personalization
Artificial Intelligence is no longer a buzzword—it's the engine behind world-class customer experiences. In this session, you’ll learn how AI and machine learning can decode customer behaviors, predict future needs, and deliver deeply personalized interactions in real time. From intelligent chatbots to adaptive websites and dynamic content delivery, you’ll explore the cutting-edge tools that help build emotional loyalty and significantly increase lifetime customer value.
Day 2
Omnichannel Experience Design
Today’s customers expect consistency across every interaction—online, offline, mobile, and in-person. This module dives into building unified experiences that feel seamless and intuitive, no matter where your customer engages. You’ll master strategies for integrating digital platforms, automating service flows, and designing cross-channel journeys that reduce friction, improve satisfaction, and strengthen brand trust.
Day 3
CX Metrics & Real-Time Feedback Loops
To truly master customer experience, you must measure what matters. This session explores next-gen CX metrics—like customer effort scores, net emotional value, and AI-powered sentiment analysis. You’ll learn how to build real-time feedback loops using smart surveys, social listening tools, and customer journey analytics, enabling you to adapt strategies rapidly, improve retention, and continuously elevate customer delight.
Day 4
Digital Transformation Leadership
Transforming customer experience starts from the top. This final module equips you with the leadership mindset, frameworks, and governance strategies to champion CX innovation across your organization. Learn how to align teams, digitize core processes, foster a culture of empathy and experimentation, and turn every department into a driver of customer-centric growth.
Day 5
Trust, Privacy & Ethical CX
In a world where data fuels customer experiences, trust is your most valuable currency. On Day 5, you'll explore how to design experiences that prioritize data privacy, security, and ethical AI use. Discover how to earn and maintain customer trust by aligning your CX strategy with evolving privacy regulations (like GDPR and others), building transparency into digital interactions, and turning compliance into a competitive advantage.
Additional Information
Information
Captivating Dhow Cruise
Experience an unforgettable evening as you cruise through Dubai's stunning waters and enjoy a delightful dinner.
Date, Time & Location
25-29 August 2025, The Carlton Hotel, Dubai, United Arab Emirates
Target Audience
This seminar is perfect for emerging and seasoned leaders, managers, and decision-makers who want to sharpen their leadership edge.
Registration Deadline
Registration for this seminar will close on 15th Aug 2025. Please register before the Deadline
Trainers
We're adding more every week.
Meet Our Trainers
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Dr. J Mwape
Global CX Strategist & Digital Transformation Expert
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Dr. Shadma Parveen
Professor of Marketing Innovation & Science
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Dr. Kate Mason
Head of Customer Experience, AfricaTech Group
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Mr. Radwan Kabour
Chief AI & Data Experience Officer, NextGen Solutions
Pricing
Flexible Pricing, Maximum Value – Grow Your Expertise!
Basic
Plan
$2 000
/Delegate
Features
Complimentary Samsung Tab 64GB"
Hassle-Free UAE Visa Processing
Lunch and Refreshment
Guided City Tours
Seamless Airport Transfers
Standard
Plan
$2 850
/Delegate
Features
Comfortable Accommodation
Hassle-Free UAE Visa Processing
Complimentary Samsung Tab 64GB"
Daily Lunch & Refreshments
Seamless Airport Transfers
Guided City Tours
Premium
Plan
$4 500
/Delegate
Features
Return Flight Ticket
Comfortable Accommodation
Hassle-Free UAE Visa Processing
Complimentary Samsung Tab 64GB"
Seamless Airport Transfers
Our Gallery
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FAQ
Frequently Asked Questions
Q
A
1. What is the cost of the seminar, and what does it include?
The total cost without accommodation is US$2 000 per delegate, US$3 000 with Hotel Accommodation, both prices typically includes: 1. 5 days of expert-led training 2. 6 nights of hotel .accommodation at the Carlton Hotel or Hotel nearby 3. Daily meals (breakfast, lunch, and refreshments) 4. Airport transfers 5. Visa support 6. Training materials 7. Certificate of Completion 8. A complimentary Samsung Galaxy Tablet A9
Q
A
2. How can I register and receive an invoice?
To register, simply email rute.martins@highproskills.com or complete the contact form on our website by selecting Registration Form in the main menu. Once we receive your confirmation, we will issue an official proforma invoice along with a registration form and visa support instructions.
Q
A
3. What is the deadline for registration and payment?
We recommend registering at least 3–4 weeks before the seminar date, especially for participants requiring visa support. Early registration ensures adequate time for processing hotel reservations, visa documents, and travel arrangements.